Frequently Asked Questions
(FAQs)
General
A: Mteja360 is a Customer Experience Management platform. It helps you capture feedback, track requests, solve problems and see reports that protect your revenue.
A: ERPs and CRMs show you transactions and sales numbers. Mteja360 shows you why customers are happy or unhappy — and what to fix before you lose them.
A: Any business that serves customers — hotels, restaurants, schools, hospitals, banks, clubs and more.
Features & Functionality
A: Yes. Customers can share feedback through links, web forms, widgets, or staff logging it directly (like after a call or face-to-face).
A: No. It tracks all kinds of feedback — complaints, requests, compliments and even staff observations.
A: Help Requests are quick, simple issues. Advanced Tickets are full-featured with SLAs, priorities, canned responses and escalations.
A: Yes. With iView Hub, staff can report problems they notice (like broken equipment or service gaps).
Setup & Integration
A: Sign up for a free trial or request a demo. We’ll help you set up QR codes, surveys and staff access in minutes.
A: Yes. Mteja360 can connect with your ERP, CRM, banking, EMR, PMS, or other systems through APIs.
A: Yes. Your client portals and QR codes carry your brand colors and logo. Enterprise clients can even white-label the entire experience.
Pricing & Plans
A: Plans start at KES 25,000/month for Pro (single property) and scale up for Enterprise (multi-property or groups).
A: Yes. SMS costs KES 1 per message. WhatsApp and other channels are available as add-ons.
A: Yes. MtejaLink is our entry tool for simple customer feedback. You can start with Link and upgrade to Mteja360 anytime.
Enterprise & Groups
A: Yes. Enterprise clients get an HQ cockpit to view performance across all locations, leaderboards and cross-property root cause analysis.
A: Yes. Each site has its own dashboard and HQ sees them all together.
Support & Security
A: Support is built into every plan. You can access our help center, open a ticket, or reach our Customer Success team.
A: Yes. Mteja360 uses secure hosting, encryption and access controls to protect your data.
A: Yes. We follow best practices for data protection and comply with local and global regulations.
ERP saves money.
Mteja saves customers.
Both are mission-critical. Without Mteja360, your ERP and CRM are only half the story.
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Mteja360 is the enterprise Customer Experience Management platform, including MtejaLink for simple customer feedback.
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